Play Responsibly — Trino

UK helplines

GamCare runs a 24/7 helpline on 0808 8020 133 and online chat at gamcare.org.uk — free and confidential. GambleAware supports the National Gambling Helpline on the same number. GamStop at gamstop.co.uk lets you self-exclude from every UK-licensed gambling site for 6 months, 1 year or 5 years. Gordon Moody provides residential treatment at gordonmoody.org.uk. These services are free for UK residents.

Self-check questions

Ask yourself: do I spend more on gambling than I planned this month? Do I chase losses with bigger bets? Do I play to escape stress or avoid other obligations? Do I hide the amount I lose from family? Do I keep playing when I know I should stop? Two or more 'yes' answers are a strong sign to pause and talk to GamCare — not a diagnosis, but a warning you should not ignore.

Where to get help

Start with the free National Gambling Helpline on 0808 8020 133 — anonymous, open round the clock. Your GP can refer you to the NHS National Gambling Clinic. Local councils in the UK run support groups through Citizens Advice. If debt is already involved, StepChange at stepchange.org offers free debt counselling. You do not have to deal with this alone.

Limits and tools

Inside your Trino account the Responsible Gaming section lets you set a daily, weekly or monthly deposit limit, a loss limit and a session reminder. You can also take a 24-hour cool-off, a 7-day or 30-day pause, or a full self-exclusion of 6 months or longer. Limits take effect immediately; raising a limit requires a 24-hour cooling period under UKGC rules.

Parental control

Install blocking software such as Gamban (gamban.com), BetBlocker (betblocker.org) or Net Nanny on every device minors have access to. These block gambling sites and apps at the system level. Share the Trino account password with no one and keep payment cards out of reach. Children copying parents' gambling habits is one of the most studied risk factors — prevention starts at home.

Signs of a problem

Watch for: gambling with money meant for rent, food or bills; borrowing to gamble; lying about how much you lose; restless mood when not playing; thinking about gambling at work or at night. These are symptoms, not personal failings. GamCare counsellors are trained to help — the call is free, the line is confidential and the service is run by people who have been there themselves.