Contact Us

Write to the editorial team if you spotted a factual mistake in a review, a broken link or an outdated bonus condition. We also reply to questions about our review methodology, the scoring system and how we decide which casinos to cover. If a promo code stopped working for you, send the screenshot and the date — we will retest and update the page.

We answer questions about the Trino welcome bonus and its wagering rules, promo codes that appeared or disappeared this week, whether a new payment method is live for British players, how long a withdrawal to a given card has really taken in our test account this month, and what the mobile app looks like after the latest update. We do not resolve disputes with the casino, do not recover lost funds and cannot change your account status at Trino. For complaints against the operator please contact Trino support directly or the licensing regulator — the addresses are listed on our Dispute Resolution page.

Questions about responsible gambling, self-exclusion through GamStop, blocking software and NHS referrals are handled separately — the Play Responsibly page lists the free helplines, chat lines and clinics that handle them professionally.

Primary channel is email at [email protected]. For postal mail the address is Marlowe Editorial Ltd, 113 Queen Square, Sheffield S1 4WE, England & Wales (company number 4559525). The office phone is +44 (0)114 358 6470, open Monday to Friday 10:00 to 17:00 GMT. We do not use WhatsApp, Telegram or Instagram DMs for editorial queries — anyone contacting you about the site on those channels is not us.

Use a descriptive subject line when you write: if the message concerns a specific page, put the page URL in the first line of the body so it reaches the right editor straight away. Attach screenshots as PNG or JPEG and avoid zip archives — our mail system quarantines them. Replies come from the same editorial@ address; if you receive anything from a different domain claiming to be us, treat it as phishing and forward the headers to the same address.

A typical reply arrives within one working day. Corrections flagged with evidence (screenshot, link, timestamp) are usually applied within 24 hours and marked with a dated note on the affected page. Longer research — for example, a full retest of a bonus offer — takes between three and seven working days, depending on how fast the operator processes our deposit and withdrawal. During UK bank holidays and over Christmas replies can slow down by one or two days.

If the matter is urgent and relates to your own money at the operator, do not wait for our reply: open a live chat ticket with Trino support first, keep the chat transcript and send it to us afterwards for the record. We log every escalation and mention recurring patterns in the next quarterly refresh of the review.

For press and media enquiries send a short brief with the publication, the deadline and the topic. We can comment on UK gambling regulation, payment trends, mobile-app testing and the state of welcome offers. Please do not send generic PR pitches — we do not publish sponsored posts, syndicated press releases or ghost-written guest articles. Images of our pages are allowed for editorial use with a credit link back to trino1.co.uk.

For interviews we need at least two working days of notice and prefer written questions for accuracy. Broadcast interviews are considered on a case-by-case basis; the editor on duty will say whether the topic falls within our expertise. We decline interviews on subjects we have not tested ourselves and will suggest a better-placed outlet instead of guessing in public.

If you represent Trino casino or another operator, use the business address [email protected] with the subject line starting with [BUSINESS]. We accept affiliate programme invitations but do not change editorial scores in exchange for higher commissions. Our affiliate links are disclosed on every page where they appear and marked in the footer. Partnership terms, including commission structures and deep links, are agreed in writing before any new offer goes on the site.

Technical integrations — new tracking parameters, updated deep links, dynamic landing pages — are reviewed by our editor on duty within three working days. We do not install third-party scripts on trino1.co.uk and do not accept co-branded content. Any paid placement on the site is reserved for the footer notice disclosing the affiliate relationship, in line with UK Advertising Standards Authority guidance for affiliate publishers.