Dispute Resolution

If you believe a page on this site contains inaccurate information about Trino — for example, an outdated bonus code, a wrong withdrawal limit, a listing of a payment method no longer available — write to [email protected] with the URL of the page and a short description of what you consider wrong. We reply within two UK working days and either confirm the correction, explain why we think the page is accurate, or schedule a factual check when the matter is more complex.

We can update any page on this site, remove an outdated statement, add a correction note and republish. We cannot act on your Trino account, approve a withdrawal, lift self-exclusion, overturn an operator decision or compel Trino to answer in a certain way. Complaints about the operator must go to Trino directly first; if that fails, you can escalate to the ADR body listed in the Trino terms and, if relevant, to the Curacao Gaming Control Board, which issues the operator's licence.

Before contacting Trino about a withdrawal, a bonus dispute or a verification issue, collect: the exact date and time of the event (with your time zone), the transaction ID or bonus code involved, screenshots of the operator screens you saw, the full text of any message from support, and a short chronological summary of what happened. A tidy complaint is answered in days; a mixed-up one tends to be answered in weeks.