Contact Us

Write to the editorial team if you spot an outdated bonus code, a broken link to a game page, a payment method that has since been removed, a wrongly quoted withdrawal limit, or a change in the Trino terms that we have not reflected yet. We also take factual corrections about the licence, the operator name, the list of supported countries, the currencies accepted or any game-studio claim on the site. If you have a question about the methodology itself (why a brand received a particular score, how we measured a payout timing, which test account we used), we are happy to answer that too. We reply to every message about editorial accuracy within two UK working days. Please include the URL of the page you are writing about and a short description of what you found so we can check it quickly without hunting through every review on the site.

Email is the only channel we monitor for editorial matters: [email protected]. We do not have a phone line and we do not accept messages via Facebook, Telegram, WhatsApp, Instagram DMs or any other messenger — anyone contacting you through those channels in our name is not us, and you should ignore the message. We do not operate any sub-domains besides trino1.co.uk and we do not run paid ads on Google or Facebook, so a sponsored result that claims to be us is also someone else. If you receive an email that claims to be from this site and asks for payment details, account credentials, screenshots of ID documents or anything else of that kind, please forward it to [email protected] so we can flag the sender and warn other readers on the site. For editorial purposes we never ask you for any personal detail other than the URL you are writing about.

Editorial queries are answered Monday to Friday, 10:00 to 18:00 UK time, within two working days. Messages that arrive on Saturday or Sunday are picked up on Monday morning along with the week's backlog. Public holidays in England and Wales add one working day to the reply window, and the week between Christmas and New Year is on a reduced schedule, with an auto-reply pointing to urgent alternatives. We do not offer out-of-hours support for this site and we cannot help with urgent operator-side issues such as a stuck withdrawal, a frozen account, a rejected KYC document, a self-exclusion request or a bonus that failed to credit — those matters live on the operator side and can only be solved there. For anything that touches your Trino account, the Trino live chat inside your account is the only channel that can actually act on the ticket, and their support runs 24 hours a day, seven days a week, including UK public holidays.

Journalists and researchers can request data on our methodology, sample sizes behind our scoring, the number of accounts we have test-opened at each brand or the list of brands we have reviewed since launch. Send a one-paragraph brief of what you need and the publication you write for to [email protected] with the word Media in the subject line, and we will respond within two UK working days. We do not provide raw data on specific operators, we do not broker interviews with Trino and we do not share reader correspondence, even anonymised. If you are preparing an academic paper on online gambling in the UK market, we are happy to point you to the public-interest regulatory sources (UK Gambling Commission statistics, YouGov tracker data) that we draw on ourselves.

We work with Trino on an affiliate basis, which means that when a reader signs up through a link on this site, the operator pays us a share of their net gaming revenue. This commercial relationship does not change what we write: the terms of every offer are checked against the operator pages at the moment of publication, and we flag any discrepancy. We will remove or amend an inaccurate claim regardless of what that does to our revenue — losing a reader's trust is more expensive than losing a commission. If you represent another gambling operator and want to be considered for review, write to [email protected] with a short description of the brand, the markets it covers and the licence it holds. We do not accept paid placements, we do not write sponsored posts and we will not add a brand to the site in exchange for a flat fee. The only path onto the site is a full editorial review on the same methodology we apply to Trino.